Privacy Policy — ResearchPro

1. Who We Are

ResearchPro is an academic writing and research services brand operated by RATHNA Products. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, why we collect it, and how we protect it.

If you have any questions about this policy, please contact us at +91 82485 99487 (WhatsApp) or contact@researchpro.com.

2. Information We Collect

We collect only the information necessary to provide our services. Here is a clear breakdown:

Data Type	What We Collect	Why We Collect It
Identity	Full name	To personalise your order and communications
Contact	Email address, phone/WhatsApp number	To deliver your work and provide support
Academic	Academic level, field of study, institution name (optional)	To match you with the right expert
Order	Service type, requirements, instructions, deadline	To complete your order accurately
Payment	Transaction reference (we do NOT store card/bank details)	To confirm payment and issue receipts
Technical	Browser type, IP address (via standard web logs)	For website security and performance

             We do not collect sensitive personal data such as national ID numbers, biometric data, or financial account details.
          

3. How We Use Your Information

To process and fulfil your order accurately and on time.
To communicate with you about your order status, revisions, and delivery.
To send you order confirmations, receipts, and important service updates.
To assign the most suitable expert to your project.
To improve our services based on aggregated, anonymised feedback.
To comply with legal obligations where required.

We will never use your information for unsolicited marketing without your explicit consent.

4. How We Share Your Information

We take your confidentiality extremely seriously. Your information is shared only in the following limited circumstances:

Internal experts: Your order details are shared with the assigned writer or analyst solely to complete your work. They are bound by strict NDAs.
Payment processors: Basic transaction details are shared with our payment gateway to confirm payments. We do not store your payment credentials.
Legal requirements: We may disclose information if required by law, court order, or government authority.

We never sell, rent, or trade your personal information to any third party for commercial purposes — ever.

5. Data Security

We implement robust security measures to protect your information:

All communications are conducted over encrypted channels (HTTPS, WhatsApp end-to-end encryption).
Access to client data is restricted to authorised personnel only.
All team members sign confidentiality agreements before accessing any client information.
Completed work and client data are permanently deleted from our systems after 90 days of delivery, unless you request otherwise.
We conduct regular internal reviews of our data handling practices.

6. Data Retention

Active orders: Data is retained for the duration of the project plus 90 days for revision purposes.
Completed orders: Permanently deleted after 90 days of final delivery.
Payment records: Retained for up to 3 years as required by financial regulations.
You may request early deletion of your data at any time by contacting us.

7. Your Rights

You have the following rights regarding your personal data:

Right to Access: Request a copy of the personal data we hold about you.
Right to Correction: Request correction of inaccurate or incomplete data.
Right to Deletion: Request deletion of your personal data ("right to be forgotten").
Right to Restrict Processing: Ask us to limit how we use your data.
Right to Object: Object to our processing of your data for specific purposes.
Right to Data Portability: Request your data in a portable, machine-readable format.

To exercise any of these rights, contact us via WhatsApp at +91 82485 99487 or email contact@researchpro.com. We will respond within 7 business days.

8. Cookies

Our website uses minimal, essential cookies only:

Session cookies: To maintain your form progress and currency preference during your visit.
Analytics cookies: Anonymous usage data to improve website performance (no personal identification).

We do not use advertising cookies, tracking pixels, or third-party behavioural tracking tools. You can disable cookies in your browser settings without affecting core website functionality.

9. International Clients

ResearchPro serves clients from over 40 countries. If you are located outside India, please note that your data may be processed in India where our operations are based. By using our services, you consent to this transfer. We ensure that all data handling meets the standards described in this policy regardless of your location.

10. Children's Privacy

Our services are intended for individuals aged 18 and above. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that a minor has submitted personal data, we will delete it immediately. If you believe a minor has used our services, please contact us right away.

11. Third-Party Links

Our website may contain links to third-party websites (e.g., journal platforms, CV service pages). We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised effective date. We encourage you to review this policy periodically. Continued use of our services after changes constitutes your acceptance of the updated policy.

13. Contact & Complaints

If you have any questions, concerns, or complaints about how we handle your personal data, please contact us:

WhatsApp: +91 82485 99487
Email: contact@researchpro.com
Response Time: Within 7 business days

We take all privacy concerns seriously and will work with you to resolve any issues promptly and fairly.